Dear Valued Clients,

Falcon Computer Consulting is pleased to announce the launch of our new support system and portal.  You can access this new system via the web by browsing to http://support.falconcc.com.  Once there, you can create an account with the email address you use to communicate with us.  The new system allows clients to submit support tickets, as well as monitor the status of their tickets and update them as necessary.

As a result of this launch, we request that going forward you submit all support issues to us via This email address is being protected from spambots. You need JavaScript enabled to view it. or via the support portal.  This will allow our support staff to address every issue in a timely manner.  It will also allow you to monitor the status of the issue via the support portal.  If your request is extremely urgent, you may still reach us directly via phone at 800-933-2708.

We have also rolled out several additional email addresses depending on your needs.  Please use the following email addresses as appropriate:

This email address is being protected from spambots. You need JavaScript enabled to view it. - For technical support submissions

This email address is being protected from spambots. You need JavaScript enabled to view it. - For questions or concerns regarding billing and invoices

This email address is being protected from spambots. You need JavaScript enabled to view it. - For new clients or pre-sales questions

This email address is being protected from spambots. You need JavaScript enabled to view it. - For non-technical support related questions for our clients

This email address is being protected from spambots. You need JavaScript enabled to view it. - For non-technical support related questions for any individual or company

This email address is being protected from spambots. You need JavaScript enabled to view it. - For general inquiries

If you have any questions about this new support system, please feel free to email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Thank you for your continued business with Falcon Computer Consulting!  We look forward to serving your needs.
 

 

Sincerely,
Marc Bressman, President
Falcon Computer Consulting
http://www.falconcc.com